At Uttam Poshak, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please read our refund and returns policy carefully.

1. Eligibility for Returns

  • Products must be returned within 7 days of delivery.

  • Items must be in unused, original condition with all tags, labels, and packaging intact.

  • Customized, made-to-order, or personalized items cannot be returned unless there is a manufacturing defect.

2. How to Initiate a Return

  • To request a return, contact us via email at uttamrathore120@gmail.com or call +91-9773283861 with your order number and reason for return.

  • Our team will guide you through the return process and provide instructions for shipment.

3. Refund Process

  • Once we receive and inspect your returned item, your refund will be processed within 5-7 business days.

  • Refunds will be issued through the original mode of payment used during purchase.

  • Shipping charges, if applicable, are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

  • Exchanges are subject to product availability.

  • If you wish to exchange an item, please contact our team, and we will guide you through the process.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at uttamrathore120@gmail.com or call +91-9773283861.

  • We will arrange for a replacement or full refund at no additional cost to you.

6. Contact Us

For any queries regarding returns or refunds, please reach out:

📧 Email: uttamrathore120@gmail.com
📞 Call Us: +91-9773283861